Suspension of all new applications

We have taken the decision to temporarily suspend all new applications from 31 March 2020. This is to allow us to focus on delivering support, including mortgage payment holiday arrangements, to our 38,000 borrowers. 

Buy to let mortgages

Our mission is to find just the right buy to let solution for your complex clients.

  • Non-portfolio and portfolio landlords
  • Limited companies
  • Those financing HMOs and MUBs
  • Individuals with more complex needs

Residential mortgages

Our residential mortgages provide flexible solutions for your more complex cases.

  • Clients with complex income
  • Those with complex employment
  • Credit score declines
  • Clients with minor credit blips 

Current service levels

Updated 02.04.20
Buy to let
Decision in principle referral time:
1 day
1 day
Full mortgage application review time:
1 day
1 day
Time to review uploaded documents:
2 days
2 days
Average time to answer broker desk calls:
57 secs
57 secs

Our news

Updates to our buy to let range

We've made some changes to our buy to let range designed to make our products accessible to more brokers.

Our news

New residential mortgage criteria and rates

Minor credit blips may push certain borrowers outside the ‘norms’ of the mainstream lenders, but we believe they are still very much credit-worthy, so we have the overall product offering, criteria and service to ensure they get the mortgages they deserve.


Don’t let your clients' CCJs hamper their mortgage dreams

A blemish on a potential borrower’s credit report doesn’t necessarily mean that their home ownership aspirations have to go on hold.