How we work

General - How we work

How we get things done

Step 1

Register with us

Register to submit your cases online. Registration is easy and you could be ready to start your first case in as little as five minutes.

Step 2

Get your log in details

Once registered, we will send you your login details so you can start your first case. If you ever misplace your login details, please get in touch.

Step 3

Decision in principle

Submitting a DIP via our online portal couldn't be easier. Our portal was designed with simplicity in mind, ensuring that you're only asked for the information that we really need to give your clients a prompt and reliable decision.

Step 4

Online application process

Place an application – Login to broker hub to submit a full mortgage application, enter the most accurate information you have and pay the application and valuation fees straight away. We will then set a list of document requirements for you to upload and confirm we can instruct the valuation. Once all requirements are met your underwriter will review the case.

Step 5


When your client's case is accepted, you'll be notified via the portal. You'll also receive your client's offer pack, including all of the details they'll need to ensure the smooth completion of their case. We'll keep you informed and if you ever need any additional updates, our Broker Desk team are just at the end of the phone.