FAQs

DIPs are generally valid for 30 days, after which point we would need to re-credit-score and carry out new checks, however, this is subject to the validity of the product chosen.

The maximum exposure with Foundation Home Loans is £5 million. 

Yes it can.

Registering with us is simple and easy. To register, please visit our online registration page. If there is an an urgent case you wish to discuss, please call our team on 0344 770 8032.

We offer different submission routes, including Mortgage Clubs, Networks and Packagers. 

Yes we do, with very competitive products.

We do, as individuals and via a limited company.

There are no minimum income requirements, but we will need evidence of income.

Please contact your Regional Account Manager, or our internal Business Development Managers on 0344 770 8032. 

Yes. Each individual login is set up specifically for each payment route and FCA number.

Yes, the FCA number is included in the username.

Pipeline cases when switching Networks or change of FCA number are kept open. You would need to re-register, however, please call us for help.

Once all the information is completed, you will need to slide the padlock button to the right.
The form is then unlocked and can be submitted

No. As per our Intermediary Management Policy, we can only register licenced brokers who are authorised to advise.

Each packager should have a Super User who can register their brokers. If you are not sure who that is, or if the Super User is absent and you need to register urgently, please email or call.

No - you will need portal access to submit cases

Yes. It's FHL's policy that all brokers and firms must be authorised and regulated by the FCA, even if they only deal in BTL cases. This is to ensure accountability and fair treatment of our customers

We process registrations within 24 hours (working days only). If the 24 Hours has already passed, please check your spam/junk folder first before calling us.

The Due Diligence form is sent out with login details for Directly Authorised brokers where we have not completed due diligence on their firm previously. This includes questions about the shareholders of the firm and PI Insurance details, in order for us to complete our standard compliance checks. If you have been registered prior to 2019 but have never gone through Due Diligence, you will still have to go through this process as per our intermediary management policy, even if your cases have completed previously.

Forms will be sent out to any brokers that register for a firm with no due diligence until we receive it back fully completed. However, we only need to receive the form once to complete the process covering the whole firm. Once DD checks have been completed no further chasers will be sent to any registered brokers of the firm

You can send the form to a director or their firms compliance team to to complete and return to us. If you require the form in a word format, this can be requested from us by phone or email

Please email or call

The Information Commissioners Office (ICO) is the government register which all brokers must be registered with.
This is to ensure they are adhering to Data Protection laws/GDPR - all companies which hold client information should be registered. This is also detailed above the registration form on the website. As per our policy, we will not complete registrations for firms who are not registered with the ICO.

No. Payment is always made to the network/club/packager submission route which you will have chosen at point of registration

If the case has completed, you should first check with your network/club/packager to see if they have received payment from us. If the network/club/packager is unable to find the payment for that case, it is the network/club/packager we need to speak to so please ask them to call us. The request should ideally come from the payment route, as we cannot provide proof of payment directly to brokers due to sensitive information/bank details etc.

You should email or call us giving details about you leaving the firm. You will also need to nominate another broker at the firm to take over your pending cases - the broker needs to be registered with us in order for us to give them access to the cases. Cases cannot be transferred over to another broker, but access can be granted to progress.

This could mean you have been inactive for longer than 12 months so it would have been part of our annual inactive broker clear down exercise. If this is the case, please try to re-register and go through our due diligence process again.

Please call us to unlock it. It may have been locked, not deleted, if you have left a firm but pending cases need to complete. To submit new business, please register anew giving your new firm details.