This is an extremely busy time and we’re working incredibly hard to answer your calls. We appreciate your patience and we’ve included some tips below on how to get the answers you need:
- You can log in to the broker portal to see the latest updates on your case, and the status of any requirements.
- Check the requirements, and if anything is still outstanding, prioritise getting these uploaded for our underwriters to review.
- Check our latest service levels on the homepage of our broker website - you will see how long it will take for your case to be reviewed once all requirements have been received.
- If you need to call us, avoiding calling between 12 and 3pm when we tend to be busier, this may shorten your wait time.
- To help speed up your call, please make sure that you have your case reference number, and details of the application to complete our data protection questions. Remember to check your latest case updates on our broker portal.
- Why not use our request a call back form? And, someone from the team will give you a call.