As an intermediary only lender, we're committed to supporting you and ensuring that you can deal with us easily. You can rely on us to put you first, even down to the design of our systems and processes.
Our Broker Desk team are on hand throughout the week to discuss a case and you can be certain that we'll always give you a straight answer, helping you to build and maintain strong, honest relationships with your clients.
We understand how important it is for you to work with lenders you can rely on. That's why we stand by our commitments to you:
1. We will always give you at least 48 hours notice before withdrawing a product
2. You have direct access to a dedicated team trained to answer your queries about new or existing cases
3. We will aim to only ask you once for supporting documentation during the application process
4. You can always trust our current service levels; they are updated every day on our website so you know what to expect
5. Wherever possible, we will always explain why a case is declined