Foundation Updates

Foundation awarded Feefo Gold Trusted Service Award 2023

13 Feb 2023

We are extremely pleased to announce that we have been awarded the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class user experience.

Feefo Gold Size

The Feefo award is unique because it truly reflects a business's dedication to providing outstanding customer service by analysing feedback from real users – in our case, our mortgage intermediary partners. Feefo established the Trusted Service Awards in 2014 to recognise brands that collect verified reviews and receive exceptional feedback from their customers.

Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5.


Kelly Pallister Managing Director of Operations at Foundation said: “As an intermediary-only lender, we are delighted to receive a Trusted Service Award from Feefo. The broker experience continues to be our priority so this award being based on feedback from real mortgage intermediaries gives us confidence we are providing an exceptional level of service. The award recognises just how hard our staff have worked to create a joined-up experience for the intermediaries who use us, from the sales teams right through to the underwriters and lending services teams. As we enter 2023, we will continue to listen, understand and deliver what our intermediary partners want.”

Congratulating Foundation Home Loans on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies, like Foundation, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Foundation and our other customers achieve next year.”