27 May 2020

My life under lockdown – Stephanie

We asked Stephanie Charman from Sesame Bankhall Group about her life in lockdown.

My daily routine now consists of…

Previously most days I travelled and would get up about 5.30am for a train or car journey. I can now start my day with a little lie-in till 7am and still be sat at my laptop for 8am to catch up on the night’s emails ahead of the starting the day with a team update call. The rest of the day is spent on calls with our lender partners and internal stakeholders. As a relationship management team, we look after over 100 lender and master broker relationships so it’s been pretty busy with all the changes we’ve seen in the market.  Working closely with our internal teams to ensure both they and our advisers are fully aware with all the changes that have taken place at pace via our COVID adviser hub and the criteria grids we’ve created to support members. I attempt to shut down my laptop by 6pm every night and head out for a long scenic walk with my husband. (Photo is of the beautiful view on our walks across the harbour and all the way to the Jurassic coast.)

Best film/TV programme watched or best book read during lockdown?

Netflix has become my new best friend. I love a romcom whether it’s new or a classic.

Have you contacted people you have not spoken to for a long time?

Without a doubt and social media has been fantastic in keeping everybody connected and allowing you to reach out to extended friends and family you may not speak to often. From a work perspective I’ve been able to speak to all of my lender relationships on a regular basis and this is really important in such difficult times both from a work and personal perspective. 

What do you miss the most?

I love the variety of my role at work, meeting different people from lenders to our members, no two days were ever the same, I do miss this but I’ve adapted quickly. Personally, my weekends previously were full of spending time with family and friends, calling and facetime are great and we’ve all kept in touch but it’s not the same as being with them in person.

What top lockdown tip can you share with others?

It’s okay to not be okay. Also, don’t eat too much chocolate, at some point we will have to get back into work clothes. My top tip for advisers would be to use this time to upskill on different areas of specialist lending you may not have considered before. In the future there is a potential for clients to have more complex needs and we can rely on the specialist lending market to lead the way with innovative solution

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