Sandra Robson-Clark

Head of Lending

30 May 2020

A message from a valuer partner

As physical valuations return, here is an important message from one of our valuer partners.

After the excellent news from the government last week, the transactional property market has now recommenced. After a lot of preparation and contingency planning Connells began to undertake physical valuations in England on the 18 May. 

The next few weeks are going to be extremely challenging for all valuer firms, and Connells are not immune from this. We are actively working through an extensive backlog of pipeline cases, while observing the extensive new Health and Safety procedures and inspection protocols which will be in place for the foreseeable future.

In order to deal with the backlog in a fair way for all our clients and their customers, we will be allocating and booking the oldest cases in the pipeline first. We would ask you to keep in mind that some inspections will not be able to immediately proceed. This could be due to the occupiers self-isolating, being in a clinically shielding group, or simply too nervous to allow a valuer to enter their property.

Although you may see an occasional new instruction getting booked in very quickly, this will only happen where these instructions have been appointed to fill gaps in a valuer’s diary and maximise the valuer’s daily effectiveness. As a general indication it will take us 7-10 working days before we are in a position to allocate and book the vast majority of new business instructions received, once backlog bookings have been cleared. With over 300 employed valuers and an extensive panel of 3rd party firms at our disposal we will aim to clear the backlog pipeline and get back to our usual industry service standards at the earliest opportunity.

In the interim if you identify a genuinely urgent case we will endeavour to prioritise on a best endeavours basis, but we would ask for these requests to be heavily triaged before putting in an escalation to us.

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