How we get things done

Five simple steps – that’s how we’ll handle your application. You’ll be notified at every stage and always kept up to date on how it’s progressing.

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Step 1: Register with us

Register to submit your cases online. Registration is easy and you could be ready to start your first case in as little as five minutes.

Contact us to get started
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Step 2: Get your log in details

Once registered, we will send you your login details so you can start your first case. If you ever misplace your login details, please get in touch.

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Step 3: Decision in principle

Submitting a DIP via our online portal couldn't be easier. Our portal was designed with simplicity in mind, ensuring that you're only asked for the information that we really need to give your clients a prompt and reliable decision.

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Step 4: Application

Once your client is ready to make their application, you can progress their case online and upload documents, keeping everything in one place and easy to monitor.

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Step 5: Offer

When your client's case is accepted, you'll be notified via the portal. You'll also receive your client's offer pack, including all of the details they'll need to ensure the smooth completion of their case. We'll keep you informed and if you ever need any additional updates, our Broker Desk team are just at the end of the phone.

Current service levels

Referred DIP time:
1 day
FMA review time:
3 days
Post review time:
4 days
Updated 21/11/17
Got a question? Or a case to discuss?
A member of our expert team is ready to answer your call.
Weekdays 9am-5.30pm