FAQs

We wanted to keep you informed on how we are responding to Covid-19. 

Hopefully your question will be answered below. But if not then give us a call on 0344 770 8032. We're experiencing high call volumes at the moment, so please bear with us while we do our best to help you and your clients during this challenging time. 

  • Have You Changed Your Products Recently?
  • What is happening with valuations?
  • Is the mortgage payment holiday scheme affecting your lending?
  • What are your current turnaround times?
  • What about applications in the pipeline?
  • What is your stance on payment holidays?
  • Does a payment holiday impact my client’s credit score?
  • Can my clients just stop paying if they are affect by Covid-19?
  • How can my clients get in touch with you?
  • What about your staff?
  • Can a payment holiday be taken on new mortgages?