Here you can find answers to frequently asked questions.
Entry into the coronavirus mortgage payment deferral scheme ended on 31st March 2021.
If your client already has a mortgage payment deferral in place, this will expire on the date we previously agreed with them. Where necessary and subject to the six month deferral limit, this can be extended up until 31st July 2021. Should this be required, please ask your client to contact us before the expiry date of their existing payment deferral as the support must be continuous and we will not automatically extend it.
If your client’s payment deferral has ended and they are still experiencing payment difficulties, please ask them to contact us on 0344 770 8030 so we can discuss any possible tailored options with them.