Stamp duty deadline

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Stamp duty deadline

 

Great news, we are still open for new business. We are also mindful of the need to maintain high standards of service, and would like to reassure you that we are focused on progressing swiftly both new and existing business. We have increased resources in our new business team, including internal and regional BDMs, who in addition to their ‘normal’ role are working closely with brokers to obtain the final requirements on all applications. This has enabled our underwriters to concentrate on reviewing applications with all requirements met, which along with our process improvements has resulted in a significantly increased first-time offer rate.

We are doing all this and whilst we cannot guarantee property transactions will complete before the 31st March, we are keen to work closely supporting you and your clients ahead of the deadline. 

Stamp duty FAQs

With the stamp duty deadline fast approaching, you may have questions about getting your application through on time. And so, you can now find all the answers on one page. 

   Get in touch

This is an extremely busy time and we’re working incredibly hard to answer your calls. We appreciate your patience and we’ve included some tips below on how to get the answers you need:

  • You can log in to the broker portal to see the latest updates on your case, and the status of any requirements.
  • Check the requirements, and if anything is still outstanding, prioritise getting these uploaded for our underwriters to review.
  • Check our latest service levels on the homepage of our broker website - you will see how long it will take for your case to be reviewed once all requirements have been received.
  • If you need to call us, avoiding calling between 12 and 3pm when we tend to be busier, this may shorten your wait time.
  • To help speed up your call, please make sure that you have your case reference number, and details of the application to complete our data protection questions. Remember to check your latest case updates on our broker portal.
  • Why not use our request a call back form below? And, someone from the team will give you a call.

 

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